Terms of Service

The following terms and conditions (these "Terms") govern the provision by Aftershock Counseling Services., ("Company") of the services and/or products (referred herein as "Services and Licensing") described within the Order Form, website and Support Terms Agreement (collectively the "Service Description) and defined in any of the Company’s product support listing, to the customer ("Customer") identified on the Service Descriptions. The Service Descriptions, these Terms and the attachments and any addenda hereto, executed with respect to the Services and Products, are referred to herein, as this "Agreement."

By placing an order via the online order form the Customer agrees to the following:

  • Customer states that they are of the proper age to enter into a contract with the Company for services and licensing. Contracts may only be entered into if the person is 18 years of age or older. Any potential client that does not meet this age requirement must have a person of legal age order the product for them.
  • Customer agrees to pay the posted fees for software/services as they are displayed on the website.
  • Customer agrees to pay for all services and licensing on time and in full. Customer accounts are considered delinquent 5 days after payment due date.
  • Suspension of services/licensing is automatically processed on the 1st day that payment is not made.
  • All licensing, software and service fees are considered pre-paid and are non-refundable.
  • Customer must submit all cancellation of service requests via the Client Billing and System. Clients may request cancellation of a service or services by logging in. Once logged in click the "Licensing” link at the top of the page. Then click on the "Revoke License" link next to the product you would like to cancel. On the next page click to "Confirm" your request. YOUR LICENSE WILL INSTANTLY BECOME INVALID NO REFUND WILL BE GIVEN IF ANY TIME REMAINS ON YOUR LICENSE EXPIRATION.
  • Customer agrees that the Company's software may not be used by them in a harmful or illegal manner.
  • The Company's software/services may not be installed or used in locations where it would be against local or international law to do so.
  • The Company reserves the right to terminate any and all licensing and services to any Customer it deems in violation of any condition set forth within the support, licensing and this terms agreement or for reasons it deems appropriate without notice.
  • Customer acknowledges that they have read and fully agree to the Software Licenses agreement located at Aftershock Counseling Services and also the Support Agreement.
  • Customer does not order services and or licensing under the pretense of defrauding the company by non-payment or by attempting charge backs or other actions to regain money after the Company's services and or licensing has been granted by the Company.

Software Delivery Policy

Aftershock Counseling Services shall endeavor to deliver the services it provides as set out in our Terms and Conditions. Upon payment without transaction error, accounts and licenses will be immediately issued and valid. Licenses issued to Aftershock Counseling Services server licenses may take up to an hour before they can be used notwithstanding any technical issues outside of our control.

 

Refund Policy: Services are non-refundable.

 

Reliability: Due to the nature of the service we cannot guarantee 100% uptime and no warranty is supplied. We strive to maintain a quality service, but at times there are situations out of our control. No refunds or probation will be made if services are disrupted. The contents for packages may vary, and we may add or remove any channels at any time without notice. We are also not liable for the content you receive on our service. Billing: It is up to the user to be aware of their account expiration date and renew accordingly. All past due accounts will be suspended. If your account is not paid within 5 days of expiration the account will be closed.

 

Privacy Policy

Privacy Policy of Aftershock (referred to herein as "Aftershock ")

Aftershock has a presence on https://aftershocktv.2hthost.com/ Aftershock is aware of its obligations under the UK Data Protection Act and is taking active and ongoing steps to address its requirements.

  • Aftershock automatically collects and stores domain names, but not the e-mail addresses of visitors to our Web presence (unless input by the visitor). We store and analyses aggregate information on what pages persons access or visit.
  • The information Aftershock collects, stores and analyses is used to improve the way we do business with our current customers and potential customers.
  • If a visitor supplies us with their personal information (eg. address) on-line, they will only receive information in relation to the use for which they provided us their personal information with the following exception. Visitors may receive e-mailings from us with information on new products and services or upcoming events. If a visitor does not wish to receive such mailings, they may elect not to receive them by indicating this when information is submitted to Aftershock on-line.
  • Aftershock stores e-mail addresses and correspondence of those who communicate with us via e-mail or web based forms. If a visitor has submitted e-mail or web based form to Aftershock they may receive mailings from us with information on new products and services or upcoming events. If a visitor does not wish to receive such mailings, they may elect not to receive them when they send e-mail to [email protected]
  • Voluntary information visitors provide through on-line surveys and/or site registrations may be stored, analyzed and used for marketing purposes. Again, if a visitor does not wish to receive such mailings, they may elect not to receive them each time information is submitted to Aftershock on-line. Registration information submitted online is accessible, and correctable. The registrant should perform this maintenance.
  • Correspondence submitted by email or web based forms to Aftershock will only be retained as long as necessary. Reasonable steps are taken to ensure security against unauthorized access, alteration, disclosure and destruction. Additionally, access to personally identifiable information is limited to individuals needing such access to perform their job function and satisfy the correspondence of the visitor.
  • Aftershock will not provide any of your personal information to other companies or individuals without permission.
  • Persons who supply Aftershock with their telephone numbers on-line may receive calls from us regarding their inquiries, service requests or orders they have submitted on-line.
  • Aftershock provides links to third party sites. The privacy policy of the other web site applies and will be tailored to that web site. Since Aftershock does not control those web sites, we encourage visitors to review the privacy policies.

This On-line Privacy Policy of Aftershock is subject to change.

 

 

 

AML/KYC Policy

Introduction

Aftershock Anti-Money Laundering and Know Your Customer Policy (hereinafter - the “AML/KYC Policy”) is designated to prevent and mitigate possible risks of Aftershock being involved in any kind of illegal activity.

Both international and local regulations require Aftershock to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to take action in case of any form of suspicious activity from its Users.

 

 

AML/KYC Policy covers the following matters:

 

Verification procedures.

Compliance Officer.

Monitoring Transactions.

Risk Assessment.

1. Verification procedures

One of the international standards for preventing illegal activity is customer due diligence (“CDD”). According to CDD, Aftershock establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.

 

1.1. Identity verification

Aftershock identity verification procedure requires the User to provide Aftershock with reliable, independent source documents, data or information (e.g., national ID, international passport, bank statement, utility bill). For such purposes Aftershock reserves the right to collect User’s identification information for the AML/KYC Policy purposes.

 

Aftershock will take steps to confirm the authenticity of documents and information provided by the Users. All legal methods for double-checking identification information will be used and Aftershock reserves the right to investigate certain Users who have been determined to be risky or suspicious.

 

Aftershock reserves the right to verify User’s identity in an on-going basis, especially when their identification information has been changed or their activity seemed to be suspicious (unusual for the particular User). In addition, Aftershock reserves the right to request up-to-date documents from the Users, even though they have passed identity verification in the past.

 

User’s identification information will be collected, stored, shared and protected strictly in accordance with the Aftershock Privacy Policy and related regulations.

 

Once the User’s identity has been verified, Aftershock is able to remove itself from potential legal liability in a situation where its Services are used to conduct illegal activity.

 

 

 

 

1.2. Card verification

The Users who are intended to use payment cards in connection with the Aftershock Services have to pass card verification in accordance with instructions available on the Aftershock Site.

 

2. Compliance Officer

The Compliance Officer is the person, duly authorized by Aftershock, whose duty is to ensure the effective implementation and enforcement of the AML/KYC Policy. It is the Compliance Officer’s responsibility to supervise all aspects of Aftershock anti-money laundering and counter-terrorist financing, including but not limited to:

 

a. Collecting Users’ identification information. b. Establishing and updating internal policies and procedures for the completion, review, submission and retention of all reports and records required under the applicable laws and regulations. c. Monitoring transactions and investigating any significant deviations from normal activity. d. Implementing a records management system for appropriate storage and retrieval of documents, files, forms and logs. e. Updating risk assessment regularly. f. Providing law enforcement with information as required under the applicable laws and regulations.

 

The Compliance Officer is entitled to interact with law enforcement, which are involved in prevention of money laundering, terrorist financing and other illegal activity.

 

3. Monitoring Transactions

The Users are known not only by verifying their identity (who they are) but, more importantly, by analyzing their transactional patterns (what they do). Therefore, Aftershock relies on data analysis as a risk-assessment and suspicion detection tool. Aftershock performs a variety of compliance-related tasks, including capturing data, filtering, record-keeping, investigation management, and reporting. System functionalities include:

 

1) Daily check of Users against recognized “black lists” (e.g. OFAC), aggregating transfers by multiple data points, placing Users on watch and service denial lists, opening cases for investigation where needed, sending internal communications and filling out statutory reports, if applicable;

 

2) Case and document management.

 

With regard to the AML/KYC Policy, Aftershock will monitor all transactions and it reserves the right to:

 

ensure that transactions of suspicious nature are reported to the proper law enforcement through the Compliance Officer;

request the User to provide any additional information and documents in case of suspicious transactions;

suspend or terminate User’s Account when Aftershock has reasonably suspicion that such User engaged in illegal activity.

The above list is not exhaustive and the Compliance Officer will monitor Users’ transactions on a day-to-day basis in order to define whether such transactions are to be reported and treated as suspicious or are to be treated as bona fide.

 

4. Risk Assessment

Aftershock, in line with the international requirements, has adopted a risk-based approach to combating money laundering and terrorist financing. By adopting a risk-based approach, Aftershock is able to ensure that measures to prevent or mitigate money laundering and terrorist financing are commensurate to the identified risks. This will allow resources to be allocated in the most efficient ways. The principle is that resources should be directed in accordance with priorities so that the greatest risks receive the highest attention.

 

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Monday, June 22, 2020

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